According to the article “Leading insurance grievance: delays in claims handling” by Becky Yerak on chicagotribune.com, Illinois consumers have been filing less complaints about their insurance companies.
Illinois auto insurance complaints were down 10%, individual accident and health complaints were down 13%, and homeowners insurance was down 5%. But complaint ratios, which compares the number of complaints with each $1 million in written policies, vary widely among insurers.
According to The National Association of Insurance Commissioners, the leading complaint was delays in the handling of claims at 18.7%. The next most popular complaint was claims denials coming in around 18.2%.
Policyholders complained most about accident and health coverage at 37.5% of complaints. Auto insurance accounted for approximately 35% and homeowners insurance only accounted for 12.5% of complaints.
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Tags: Illinois
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